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As an Order Handling Specialist, you serve as the primary point of contact for customers and business partners regarding UPS Systems within the Electrification/Power Protection business area, based in Baden, Switzerland. You play a key role in supporting the sales and project management team by leveraging your customer service and project execution expertise to manage and respond to customer inquiries and project needs efficiently and professionally. The work model for the role is hybrid.
Tasks
- Process orders by coordinating with Sales, Project and other internal teams to ensure customers receive accurate and timely delivery of products.
- Organize project material logistics with factory, suppliers and customers.
- Monitor order production status, delivery schedules, and proactively manage delays or escalations to maintain customer satisfaction.
- Handle invoicing and customer account setup in accordance with internal guidelines and project team input.
- Support the sales and project team in the execution phase by resolving customer issues and ensuring effective and efficient communication with customers and internal stakeholders.
Requirements
- Completed commercial apprenticeship.
- Further education at higher vocational level (HF) is an advantage.
- Several years of professional experience in order processing or a similar role.
- Agile and proactive mindset with a proven ability to take ownership of customer issues.
- Solid knowledge and experience in customer service.
- Confident user of SAP.
- Experience in EU-Export Process is an advantage.
- Strong team player with a solution-oriented and independent working style.
- Excellent verbal and written communication skills.
- Fluent in German and French; Italian is a plus and English is welcome.
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Über uns
ABB ist ein international tätiges Technologieunternehmen mit Sitz in Zürich und spezialisiert auf Lösungen in den Bereichen Elektrifizierung und Automatisierung. Das Unternehmen entwickelt und liefert Produkte, Systeme und Software, die Industrie- und Infrastrukturprozesse effizienter, produktiver und nachhaltiger machen. ABB ist weltweit tätig und unterstützt Kunden in verschiedenen Branchen bei der Digitalisierung und Optimierung ihrer Prozesse.