The overall aim of this function is to secure the customer and prospect’s operational stability and improve service level satisfaction. You will be part of a commercial team managing client relationships in the region, supporting Key Account Managers and Sales Managers operationally, and interacting directly with clients via calls, emails, and meetings.
Tasks
- Support the Sales team in preparing and processing offers in line with internal standards and procedures.
- Act as the main point of contact for clients and Account Managers on financial and billing matters, providing supporting documentation as required.
- Maintain accurate records of clients’ annual recurring fees and ensure timely and correct invoicing of all contracted projects and services.
- Coordinate client and partner invoicing activities in close collaboration with Finance and Accounts Receivable teams.
- Assist the Sales team in preparing presentations, documentation, client meetings, events, and related follow-up activities.
- Ensure the accuracy and integrity of data within management reporting systems, and prepare reports and presentations for various stakeholders.
- Manage and maintain team documentation and administrative records.
- Support the Team Lead with the onboarding, induction, and training of new team members.
Requirements
- Bachelor's degree or equivalent qualification.
- Minimum of 2 years of experience in a support, operations, billing, or accounts receivable role.
- Advanced proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.
- Strong ability to multitask and adapt to changing priorities in a fast-paced environment.
- Team-oriented mindset with a willingness to support colleagues and provide backup when needed.
- Excellent interpersonal skills, with the ability to build effective working relationships across all levels of the organization and with external stakeholders.
- Ability to handle challenging and complex situations with composure, confidence, and professionalism.
- Highly organized with strong attention to detail and effective workload management skills.
- Fluent in written and spoken German and French.
Benefits
Hybrid and flexible working options are offered to support work-life balance while maintaining Avaloq's culture in global offices.
Avaloq embraces diversity and is committed to fostering an equal opportunity environment and inclusive culture.
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Über uns
Das Team
The team supports Key Account Managers and Sales Managers operationally, enabling them to focus on client relationships and sales opportunities, and collaborates closely within a commercial team managing client relationships in the region.