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The position is responsible for driving Customer Service order processing and fulfilment, including managing customer enquiries, quotations, and sales for spare parts to meet business goals. The role involves proactively following up on quotations, advising customers on spare parts usage, handling incoming requests professionally, and resolving issues promptly.

Tasks

  • Drive Customer Service order processing and fulfilment process for assigned countries, including managing customer enquiries, quotations, sales, and orders for spare parts.
  • Proactively follow up with customers on Bühler's quotation proposals and drive for sales to meet business targets and goals.
  • Perform and follow through the customer quotations process and keep customers updated on the latest products to increase sales.
  • Professionally handle incoming requests from customers and ensure that issues are resolved promptly and thoroughly.
  • Advise customers regarding the function and use of Spare and Wear parts.
  • Gather relevant information from customers to identify and fulfil their needs.
  • Identify spare parts and advise clients regarding their function and use.
  • Process technical and commercial enquiries.
  • Cooperate with Second Level Support in the Quotation Process.
  • Create complete client quotations for Spare and Wear Parts (commercial and technical).
  • Work with BOMs (Bill of Material/Part List), customer project documents, and technical drawings.
  • Coordinate delivery, invoice, and payments.
  • Attend to customer complaints and warranty claims.
  • Attend customer visits if necessary.
  • Interact with multiple stakeholders as necessary for support on technical and commercial enquiries from customers.

Requirements

  • Mechanical, Electrical & Electronics, Mechatronics Engineering or similar education background.
  • Proficiency in both English and Chinese (spoken and written) to effectively communicate with customers and international colleagues.
  • Basic knowledge of machinery and familiarity with MRO.
  • At least 3 years of hands-on experience in order processing, logistics, or Customer Services.
  • Knowledgeable in incoterms.
  • IT savvy, proficient in MS Office, with working knowledge of SAP/CRM platforms (e.g. Salesforce, SAP SD Module, Stock, Purchasing).
  • Technical and commercial understanding, including Incoterms concepts, duties & tariffs, and Bühler's product knowledge.
  • Highly developed sense of integrity and commitment to Customer Satisfaction.
  • Exceptional time-management, organizational, and prioritizing skills.
  • Strong work ethic and team player mentality.
  • Ability to understand customers' requirements and translate them into solutions.
  • Highly flexible, multicultural understanding, and able to work in a team.
  • Able to work under pressure and deadlines.
  • Result-oriented and excellent problem-solving capabilities.
  • Good team building and leadership skills.
  • Good interpersonal skills with the ability to motivate and influence.
  • High level of independence and sense of ownership.
  • Entrepreneurial, sales, and customer-oriented mind-set.
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Über uns
Bühler AG mit Sitz in Uzwil entwickelt und produziert Maschinen, Anlagen und Prozesstechnologien für die Lebensmittel- und Futtermittelindustrie sowie für die Verarbeitung industrieller Materialien. Zum Angebot gehören auch Anwendungstechnik, Wartung, Ersatzteile, Beratung und Schulungen. Das Unternehmen gehört zur Bühler Holding AG und betreibt Schweizer Standorte in Uzwil und Appenzell.
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