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Advance cutting-edge business areas with your expertise. At Deloitte Consulting, you support organizations together with other specialists in technology strategy and transformation to develop strategies and implement systems that create business value and drive performance. Deloitte is a ServiceNow Global Elite Partner and supports over 7,000 organizations worldwide in transforming their operations through the automation of enterprise workflows and integrated AI. You orchestrate IT Service Management, Workflow Automation, and Digital Transformation initiatives with ServiceNow as the central platform – from strategic planning to operational excellence. You shape digital transformations that change organizations and make a real difference in the process.

Tasks

  • Advise executives and operational teams to solve their most complex IT and business challenges
  • Design ServiceNow solutions that automate processes, increase efficiency, and create real business value
  • Lead transformation projects from strategy and design through implementation and beyond
  • Learn continuously from experienced partners and develop yourself into a sought-after consulting expert

Requirements

  • Is interested to do ServiceNow Consulting and studied Information Systems Management
  • Fluent German and English – You communicate confidently with German-speaking clients but also with international clients
  • Functional expertise – You understand business requirements and can translate them into ServiceNow language
  • Business Analyst mindset – You think in processes, not just features
  • IT understanding – You know IT processes, ITIL fundamentals, or IT Service Management (nice-to-have)
  • Consulting experience – You have already worked on client projects or in consulting environments (nice-to-have)
  • 1–3 years of practical experience with ServiceNow (ideally in ITSM, ITOM, CSM, or Workflow modules) or similar automation platforms (nice-to-have)
  • Certifications – ServiceNow Certified Application Developer or Administrator (nice-to-have)
  • Motivated to go the extra mile – You see challenges as opportunities, not obstacles
  • Not a 9-to-5 mentality – You're ready to invest in project success
  • Hungry to learn – You're curious, actively develop yourself, and want to build consulting skills
  • Customer-focused – You understand that your work has real impact on business. Customer value is at the centre of what you do
  • Team player – You enjoy working with colleagues, clients, and cross-functional teams
  • Agile mindset – You always take responsibility for your actions

Benefits

  • Comprehensive internal and external training programme
  • Opportunities to work on national and international projects
  • Flexible and hybrid working conditions
  • Wellbeing and parental programmes
  • Inclusive and supportive environment
  • Many opportunities to connect, collaborate and learn
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Über uns
Deloitte AG ist die Schweizer Gesellschaft des internationalen Deloitte-Netzwerks und erbringt Dienstleistungen in den Bereichen Wirtschaftsprüfung, Steuer- und Rechtsberatung, Consulting, Financial Advisory, Risk Advisory, Technologie, Transformation und Transaktionsberatung. Das Unternehmen unterstützt Unternehmen, öffentliche Institutionen und Organisationen bei finanziellen, regulatorischen, strategischen, technologischen und organisatorischen Fragestellungen. Deloitte Schweiz ist an mehreren Standorten in der Schweiz vertreten und verbindet lokale Beratung mit der fachlichen und internationalen Expertise des globalen Deloitte-Netzwerks.
Das Team

By joining the team in Zurich, you will be integrated into a diverse group of congenial colleagues from the start. The team values further development and offers a comprehensive training programme, deep technology expertise, excellent communication skills, and broader business understanding. You will work together with some of the largest organisations in Switzerland and the world to introduce impactful change.

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