Customer Service Representative - hourly contract

At Jet Aviation, we enable global flight with passion. As a leader in business aviation, we provide exceptional service to clients across the world. We're looking for a proactive and customer-oriented Customer Service Agent in Geneva who thrives in a fast-paced environment and is committed to delivering outstanding experiences to our valued customers.

• Create a professional and comfortable environment from the very first interaction with guests.
• Provide seamless assistance during arrivals and departures, including porter service, valet parking, transportation, and baggage handling, always with a welcoming, respectful and attentive attitude.
• Anticipate and fulfill customer needs by identifying guest expectations before they arise and delivering tailored solutions to ensure complete satisfaction.
• Support flight crews and guests with arrangements such as hotel bookings, ground transportation, catering, and customs services.
• Handle reservations, coordinate services, and ensure all preparations are in place for smooth flight operations.
• Promote and sell additional services while ensuring all transactions are accurately recorded for billing.
• Maintain passenger facilities and crew lounges to the highest standards of cleanliness and comfort.
• Refer any service failures or customer complaints to the FBO supervisor or team leader to ensure timely and effective resolution.
• Actively participate in the Safety and Quality Management System, promoting a positive safety culture among colleagues.
• Identify and report potential hazards, near misses and occurrences to help ensure a safe and compliant working environment.